Shopify is always evolving, with new features and updates rolling out regularly to help retailers stay ahead—but keeping up shouldn't be a chore. That's why this hub tracks every POS update and relevant Shopify changes in one place.
Every two weeks, Shopify releases an updated POS version and this post is refreshed to highlight what's new. If you have multiple retail locations, it's best practice to use an MDM (Mobile Device Management) to manage app versions, and to test each new release on a few devices before rolling it out to all stores.
Scroll to see the August 2026 updates below, or click the Retail Release Roundup for the latest news and most recent updates!
Updates in POS version 11.13
- Set up staff in bulk with CSV import
- Continue returns and exchanges from recent carts
- Migrate Liquid receipt customizations
Updates in POS version 11.12
Updates in POS version 11.13 (August 19, 2026 release date)
Set up staff in bulk with CSV import
What changed: You can now create, suspend, and reactivate staff accounts in bulk by uploading a CSV file to Shopify admin. Create admin or POS staff accounts with assigned PINs, or suspend and reactivate existing users in a single upload.
Why it matters: This saves time when opening new locations, preparing for seasonal hiring, or cleaning up staff records across a growing team. Instead of making repetitive manual changes, you can update many staff entries at once and reduce setup errors.
Access: Available in Shopify admin under Settings > Users > Import. Download the sample CSV template to get started.
Learn more about importing users in bulk
Continue returns and exchanges from recent carts
What changed: Recent carts now include return and exchange carts that have already been started. Any team member can pick up, continue, and close them from another device, with the list filtered by default to the signed-in staff member.
Why it matters: Staff can start a return or exchange with a customer on the floor, hand it off, and complete it at the register without rescanning items or restarting the transaction.
Access: Return and exchange carts in recent carts are available in POS v11.13 for POS Pro locations with returns and exchanges enabled. Staff also need the required cart-sharing permission.
Learn more about cart sharing in Shopify POS
Migrate Liquid receipt customizations
What changed: Shopify has unified printed retail receipts into a single template and moved common customization into the receipt visual editor in the POS channel in Shopify admin. If you use the receipt code editor, your Liquid template will continue to print, but you need to migrate to the visual editor before January 1, 2027.
Why it matters: You can manage common changes such as field order, staff-attribution labels, business identifiers, return policies, and custom header or footer content without maintaining a full Liquid template.
Access: Preview and customize the visual editor from the receipt code editor while your Liquid receipt keeps printing. When you're ready, activate the visual-editor receipt. Activation applies to your whole shop and can't be undone, so review the previews before confirming.
Learn more about customizing printed receipts
Updates in POS version 11.12 (August 10, 2026 release date)
Exchange prompt on the return screen
What changed: Staff now see a callout on the return item selection screen prompting staff to add exchange items. Adding an exchange at this point in the flow was already possible, but now the screen surfaces a prompt more clearly on the screen where they are already working.
Access: Automatically available in POS v11.12. No setup required.
Duplicate payment methods grouped in the refund cart
What changed: When refunding an order that was paid with more than one payment method, duplicate payment methods are now grouped into a single line in the cart. Previously, an order paid with the same method more than once—two separate card taps, or a gift card applied twice—showed each as its own entry, making it harder for staff to see how much was actually on each method. Grouping duplicates gives staff one clear number per payment method, so they can confirm the refund is going where it should before completing it.
Access: Automatically available in POS v11.12. No setup required.
